BIRTHDAY HOST FAMILY INFORMATION
- Reserving a birthday party requires a $200 non-refundable deposit.
- Party packages may only be changed outside of ONE WEEK prior to the party date. After that, you will be charged for the party package selected (plus additional guests). Example: You choose a Blast (16-kid party) and only 10 show up. You will still be charged for the Blast party because we staff one week in advance and pay staff to work the party based on the party packages scheduled.
- Any change to your party day or time within 30 days of the party date is equivalent to a cancellation. Parties cancelled within 30 days of the party date will forfeit the deposit. If you choose to reschedule, you must pay an additional deposit.
- Any change to your party day or time outside of 30 days will result in a $35 administrative fee.
- Every child in the gym, excepting non-walking infants in carriers and strollers, will be counted as a party guest and subject to the appropriate charge. We must maintain a manageable ratio of staff to children in the gym to ensure everyone's safety. If you wish to avoid additional charges for your guests' siblings, please ask their parents to entertain those children in the lobby while the party guests are in the gym. Please note that our lobby has amenities to aid parents in keeping kids occupied.
- Party supervisors are responsible for explaining the gym safety rules; however, parents are expected to help supervise party guests--especially younger children. We maintain maximum ratios of 10:1 (although most party packages include a maximum 6:1 ratio) for safety; however, children who have not visited the gym may need extra help. Parties are similar to open gyms (participants are free to explore), which means constantly reminding some of them the safety rules.
- While parents are welcome in the gym to observe and enforce gym rules, they are not permitted on the equipment.